Customs Broker in Ottawa, Ontario
Ambassador Customs Brokerage is headquartered in Ottawa — which makes the National Capital Region the one part of Canada where our clients can honestly say their customs broker is around the corner.
Technology companies importing equipment, government suppliers with contract deadlines, online sellers restocking inventory, residents bringing a car back from the U.S. — send us the paperwork, and your goods keep moving.
Customs Clearance Services in Ottawa
A local team with clearance authority at every Canadian port — brokerage in Canada is licensed federally, so our Ottawa office clears your freight wherever it enters the country.
What We Handle
- Import customs clearance (CBSA)
- HS tariff classification
- Duty and tax calculation
- CARM registration and RPP setup
- Release of goods (PARS / E-Manifest)
- Vehicle and personal imports
Why Choose Ambassador in Ottawa
- Head office right here in the National Capital Region
- Same time zone — we answer before your carrier calls twice
- Licensed Canadian Customs Broker
- Transparent, flat-fee pricing
- Same-day account setup for new importers
We Help Ottawa Importers With
From federal suppliers to families importing a vehicle — no shipment is too small for professional clearance at a flat fee.
Commercial shipments
E-commerce imports
Vehicle imports
Government & tech suppliers
Personal shipments
Ottawa Shipments, Handled Properly
Personal imports and parcels held by couriers
Ottawa residents come to us most often for vehicles purchased in the U.S., household goods after a move, and one-off purchases a courier has parked at the border ‘pending customs paperwork’. Send us the tracking number and the invoice — we file the entry, CBSA releases it, the courier delivers.
Importing a car? U.S. export formalities, Canadian entry, RIV registration and provincial licensing follow a strict sequence — our step-by-step vehicle import guide walks through every step, and we manage the customs side end to end.
A single flat brokerage fee is usually all it takes to release a personal shipment — no account, no volume commitment. See the pricing page.
Businesses new to importing
For companies importing for the first time, we handle the full setup: business number verification, CARM registration, Release Prior to Payment security, and your first entry — usually within a day.
Our commercial clients in the capital include tech firms importing servers and components, contractors supplying federal projects, medical and laboratory buyers, retailers, and e-commerce brands fulfilling from local warehouses.
When CBSA flags, examines or detains a shipment, releases of held freight are a routine part of our week — you get a person on the phone, not a ticket number.
How the Process Works
Complete our Account Setup Form
Accept our request in the CARM Client Portal
Send us your shipping documents (Invoice, BOL, Arrival Notice)
We handle customs clearance and release your shipment
Serving Ottawa–Gatineau and Beyond
We provide professional customs brokerage across the National Capital Region — Ottawa, Gatineau, Kanata, Nepean, Orléans and Barrhaven — with the same flat fees and same-day responsiveness.
And because brokerage is federal, the same Ottawa team clears your freight at Toronto Pearson, the Port of Montreal, Vancouver's terminals or any land crossing your carrier chooses.
Frequently Asked Questions
Do I need a customs broker located in Ottawa to clear my goods?
No — brokerage is federal, and any licensed broker can clear at any port. What an Ottawa base gives you is same-time-zone communication and local familiarity, which matters most when something goes wrong mid-shipment.
My courier says my parcel is ‘held at customs’. Can you release it?
In most cases, yes. Send us the tracking number and the invoice for the goods; we file the entry and the courier delivers once CBSA releases it. This is one of the most common single-shipment jobs we do for Ottawa residents.
How fast can a new business start importing?
If your business number is active, same day: we register you in the CARM portal, arrange security where required, and file your first entry as soon as your carrier provides shipment details.
Need help clearing your shipment in Ottawa?
Get in touch with your Ottawa customs broker today, or get started by completing our Account Setup Form.