Our Mission
To simplify international trade into Canada by delivering transparent, reliable, and fully compliant customs clearance services, tailored to your industry and shipment type.
About Ambassador Customs
About Our Canadian
Import Broker Services.
Ambassador Customs Brokerage is a trusted import broker Canada, helping importers navigate CBSA and CARM with ease. Whether you're importing goods into Canada for personal use or managing large commercial shipments, our licensed customs consultants are here to guide you through every step — from CBSA and CARM compliance to freight coordination and post-clearance support.
OUR STORY · 01
Built on a simple idea.
Canadian importers deserve a customs broker who answers the phone, explains the process clearly, and never charges hidden fees.
Ambassador Customs Brokerage Inc. was built on a simple idea: Canadian importers deserve a customs broker who answers the phone, explains the process clearly, and never charges hidden fees. Over time, the company has grown into a fully licensed customs brokerage serving importers across Canada.
Based in Ottawa, our brokers coordinate customs clearances at major Canadian ports of entry — including Toronto Pearson, Vancouver, Montreal-Trudeau, Calgary, and Halifax — handling shipments by air, ocean, rail, and ground.
We support clients across a wide range of industries — from single shipments to ongoing supply chains, we help importers navigate Canadian customs requirements efficiently and compliantly.
Industries We Serve
E-commerce
Manufacturing
Automotive
Retail
Construction
Food & Beverage
Industrial Equipment
Electronics
Textiles
Furniture
Health & Beauty
Agriculture
Commercial Distribution
CREDENTIALS · 02
Licensed & Accredited.
Ambassador Customs Brokerage Inc. is a licensed Canadian customs brokerage operating under the regulations of the Canada Border Services Agency (CBSA).
Our team operates within the framework of Canadian customs legislation, including CBSA's CARM (Assessment and Revenue Management) system. We assist importers with compliant customs clearance processes across air, ocean, rail, and ground shipments throughout Canada.
Licensed Canadian customs brokerage
Nationwide customs clearance coverage across major Canadian ports of entry
Experience supporting commercial importers across multiple industries
Operates under CBSA & CARM (Assessment and Revenue Management) framework
WHAT WE STAND FOR · 03
Mission, vision, promise.
Three commitments that shape how we work with importers across Canada — from one-time shipments to long-term supply chains.
Our Vision
To become the most trusted customs consultant in Canada, helping both individuals and companies navigate the CBSA and CARM environment with speed, accuracy, and zero stress.
Our Promise
- Timely responses and same-day document processing
- Detailed support with duty/tax estimation
- Flexible service — import broker for personal or business shipments
- Compliance-first, people-focused
WHY AMBASSADOR · 04
Why choose Ambassador as your
import broker Canada.
Seven reasons businesses across Quebec, Ontario, British Columbia and the rest of Canada trust us with their customs clearance.
R-01
Licensed import broker recognized by CBSA — trusted by businesses across Canada
R-02
Accurate HS code classification, duty/tax calculation, and real-time customs tracking
R-03
Experience with customs clearance services in Quebec, Ontario, British Columbia, and beyond
R-04
Fast and secure CARM onboarding for individuals and commercial importers
R-05
Personalized support for small businesses, e-commerce importers, and personal shipments
R-06
Ottawa-based office serving importers across Canada
R-07
Same-day responses to inquiries during regular business hours
WHO WE SERVE · 05
Importers of all sizes.
From e-commerce businesses and commercial importers to manufacturers, distributors, and individuals importing goods into Canada — single shipment or ongoing logistics support.
SEG-01
E-commerce businesses
Importing inventory for online marketplaces and direct-to-consumer sales.
SEG-02
Commercial importers
Managing recurring shipments from the United States, Europe, and Asia.
SEG-03
Freight forwarders & carriers
Logistics providers requiring Canadian customs coordination alongside their operations.
SEG-04
Individuals
Importing vehicles, household goods, online purchases, and cross-border shipments into Canada.
SEG-05
Manufacturers & industrial buyers
Regulatory compliance with agencies such as Health Canada, CFIA, and Transport Canada.
SEG-06
Retail & consumer goods
Automotive, construction, electronics, textile, furniture, and consumer goods industries.
SEG-07
Multi-modal importers
Businesses importing by air, ocean, rail, and truck freight across Canadian ports of entry.
HOW WE WORK · 06
How we support importers across Canada.
A personalized approach to every import scenario — whether a one-time shipment or an ongoing commercial flow.
At Ambassador Customs Brokerage, we understand that every shipment is different. That's why we take a personalized approach to every import scenario — whether it's a one-time shipment or ongoing commercial flow. Our role as a trusted import broker Canada relies on includes document review, tariff classification, CBSA/CARM communication, and full post-entry assistance.
Our clients appreciate our flexibility, fast turnaround, and ability to act as both a customs consultant and long-term compliance partner. We work closely with freight forwarders, carriers, and warehouses to ensure seamless clearance from port to delivery.
As a Canadian brokerage firm, our reputation is built on clarity, accountability, and results. With every new client, we aim to simplify import procedures while reducing costs and avoiding delays. Let us handle your customs — so you can focus on your business.
Whether you're a first-time importer or managing recurring shipments, Ambassador Customs Brokerage adapts to your needs. We offer proactive support, simplified compliance, and real-time updates to make your importing experience as smooth as possible.
READY TO START · 07
Ready to work with a
licensed customs broker?
Whether you're importing your first shipment or scaling a commercial operation, our team is ready to help. Get a transparent quote in under 24 hours.
Toll-Free
1-800-962-8800
Email
broker@ambassadorcustoms.ca
Office
Ottawa, Canada
QUESTIONS · 08
Frequently Asked Questions.
Common questions from Canadian importers about our brokerage services — from customs clearance Canada timelines to CARM onboarding and HS code classification.